top of page

Online Store Terms and Conditions

We are a family owned and operated business.

1. Scope and Object of the General Conditions of the Store

These General Conditions are intended, with the order form, and the other elements referred to therein, to regulate the terms and conditions governing the provision of the Online Store Service ("Service" or "Store" ) by Quinta da Bica - Soc. Agricola, Lda, with registered office at Quinta da Bica - Santa Comba de Seia, under the unique registration and identification number of the legal person nº 501184422, with the share capital of € 7,980.76, hereinafter called "Quinta da Bica".

The Service consists of providing, through the address, access to the Online Store, which, in addition to providing information related to a set of products and / or services, allows the User, by electronic means, to order the products disclosed therein, under the terms and conditions described herein.

The ordering of products must be made by Users aged 18 (eighteen) years or older (individuals under the age of one must have authorization from their representatives). The elements and information transmitted by the User will enjoy full legal effects, the User recognizing electronic purchases, and the User cannot claim the lack of signature for non-compliance with the obligations assumed.

We are a family owned and operated business.

2. Product and Content Information

Quinta da Bica will do everything possible so that the information presented does not contain typographical errors, and will be quickly corrected whenever they occur. If you purchase a product that has different characteristics to those presented online, you have the right to terminate the purchase contract under the applicable legal terms (right of free resolution - see point 9).

Quinta da Bica will do everything possible to send all the products ordered, but it is possible that, in certain cases and due to causes difficult to control by Quinta da Bica, such as human errors or incidents in the computer systems, it is not possible to provide any of the products ordered by the User. If any product is not available after placing the order, you will be notified by email or telephone. At that time, you will be presented with the possibility to cancel the order with the respective refund, if you have already made the respective payment.

All information on prices, products, specifications, promotional actions and services may be changed at any time by Quinta da Bica.

We are a family owned and operated business.

3. Responsibilities

3.1 All products and services sold in the Online Store are in accordance with Portuguese Law.

3.2 The Store has adequate security levels, however Quinta da Bica will not be responsible for any losses suffered by the User and / or by third parties, due to delays, interruptions, errors and suspensions of communications that originate from factors outside their own control, namely, any deficiencies or failures caused by the communications network or communications services provided by third parties, the computer system, modems, connection software or any computer viruses or resulting from downloading (“download”) through the file service infected or containing viruses or other properties that may affect the User's equipment. If for any reason of error in accessing the online store website it is impossible to provide a service, Quinta da Bica will not be responsible for any losses.

3.3 The consultations of data and information carried out within the scope of this Service, are presumed to have been carried out by the User, and Quinta da Bica declines any responsibility arising from the abusive or fraudulent use of the information obtained.

3.4 Quinta da Bica will not be responsible for any loss or damage caused by abusive use of the Service that is not directly attributable to you as a fraud or serious fault.

3.5 Quinta da Bica is not responsible for the damages or damages resulting from the non-fulfillment or defective performance of the Service when this is not directly or indirectly attributable by way of intent or serious fault, not being responsible in particular for (i) errors, omissions or other inaccuracies regarding the information made available through the Service; (ii) damages caused by the fault of the User or third parties, including violations of intellectual property, (iii) for non-compliance or defective compliance that results from compliance with judicial decisions or administrative authorities or (iv) for non-compliance or defective compliance that results the occurrence of force majeure situations, that is, situations of an extraordinary or unpredictable nature, outside Quinta da Bica and that cannot be controlled by it, such as fires, power cuts, explosions, wars, riots, civil insurrections, decisions governmental, strikes, earthquakes, floods or other natural cataclysms or other situations not controllable by Quinta da Bica that prevent or hinder the fulfillment of the assumed obligations.

3.6. Quinta da Bica does not guarantee that:

i) the Service is provided uninterruptedly, is safe, without errors or works in an infinite way;

ii) the quality of any product, service, information or any other material purchased or obtained through the Service fulfills any expectations of the User in relation to it;

iii) any material obtained in any way through the use of the Service is used at the User's own risk and risk, who is solely responsible for any damage caused to his computer system and equipment or for any loss of data resulting from that operation.

iv) no advice or information, whether oral or written, obtained by the User from or through the Service will create any guarantee that is not expressed in these General Conditions.

3.7. The User accepts that Quinta da Bica can in no way be held responsible for any damage, including, but not limited to, damage due to loss of profits, data, content, or any other loss (even if it has been previously advised by the User about the possibility of the occurrence of such damages), resulting from:

  1. the use or inability to use the Service;

  2. the difficulty of obtaining any substitute for goods / services;

  3. unauthorized access or modification to personal databases.

4. Consumer obligations

4.1. The user undertakes to:

  1. Provide personal data and correct addresses;

  2. Do not use false identities;

  3. Respect imposed order limits.

4.2. If any of the data is incorrect or insufficient, and for that reason there is a delay or impossibility in the processing of the order, or eventual non-delivery, the responsibility lies with the User, and Quinta da Bica declines any responsibility. In the event that the consumer breaches any of these obligations, Quinta da Bica reserves the right to eliminate future purchases, block access to the store, cancel the supply of any other services made available simultaneously by Quinta da Bica to the same User; and, still, not allow the future access of the User to any or any services made available by Quinta da Bica.

4.3. It is expressly forbidden to use the products and services acquired for commercial purposes, namely for the purposes of resale of goods.

We are a family owned and operated business.

5. Privacy and Protection of Personal Data

5.1. Quinta da Bica guarantees the confidentiality of all data provided by Users.

5.2. The personal data identified on the order form as mandatory supply are indispensable for the provision of the Service by Quinta da Bica. The omission or inaccuracy of the data provided by the User is his sole and entire responsibility and may give rise to the refusal to provide the Service by Quinta da Bica.

5.3. The User's personal data will be processed and stored by computer and are intended to be used by Quinta da Bica within the scope of the contractual and / or commercial relationship with the User and, in case of authorization by the User, for the marketing of new related products. with our brand Quinta da Bica and Q.Bica.

5.4. Under the terms of the applicable legislation, the User is guaranteed, without additional charges, the right to access, rectify and update their personal data, directly or upon written request, as well as the right to oppose their use for the purposes provided for in the previous number, and for this purpose, contact the entity responsible for the processing of personal data: Quinta da Bica - Soc. Agrícola, Lda with the social data provided above.

5.5. The Internet is an open network, so that the User's personal data, other personal information and all the content hosted on the Service may circulate on the network without security conditions, including the risk of being accessible and used by unauthorized third parties for the effect, and Quinta da Bica cannot be held responsible for such access and / or use.

We are a family owned and operated business.

6. Cancellation of orders

6.1 At the request of the User

The User may cancel his order by requesting it from Quinta da Bica through the telephone number or e-mail referring the order number, which will be accepted as long as it has not yet been processed. After its processing, Quinta da Bica will try to deliver it, but the User has the option of not accepting it.

For the purpose of cancellation, the User must indicate the following data to Quinta da Bica:

a) Order number

b) TIN with which you placed the order and delivery address

6.2 By decision of Quinta da Bica

Quinta da Bica reserves the right not to process orders when it finds any inconsistency in the personal data presented or observes misconduct on the part of the buyer. Quinta da Bica reserves the right not to process any order or refund, in the event of errors in the values ​​and / or characteristics of the products, when these arise from technical problems or errors outside of Quinta da Bica.

We are a family owned and operated business.

7. Return (Right of withdrawal)

7.1. The User, in the case of being a consumer, can exercise the right of withdrawal without being required any compensation, within 14 (fourteen) days from the day on which the consumer acquires physical possession of the property.

To exercise this right, the User may send an email to , indicating the order details and reason for the return.

The consumer must, within 14 (fourteen) days from the date of communication of the resolution, return the goods to Quinta da Bica under the proper conditions of use.

The packaging must be returned complete, as it was delivered and accompanied by all the documentation received, namely, the following documents: sales invoice and the document that proves the receipt of the product. The packaging and the indicated documents must be sent free of charge to the following address:

We are a family owned and operated business.

Quinta da Bica - Soc. Agricola, Lda

Quinta da Bica / Santa Comba de Seia / 6270 - 184 Seia

We are a family owned and operated business.

If the User chooses other forms of return, the respective shipping costs will be his responsibility.

7.2. Upon receipt of the return at Quinta da Bica, the User will be refunded the amount corresponding to the amount paid for the order (value of the sales invoice without postage). If you used a promotional discount code, that amount will not be refunded, that is, the refund will only be for the amount actually paid.

7.3. The method of refunding the amount to be returned depends on the payment method used in the respective order. In the case of payments by credit card and PayPal, these are credited to the respective accounts. In the remaining cases, when NIB information is provided, the refund is made to the indicated bank account. The reimbursement is made up to 14 days after the receipt of the desire for free resolution and the receipt of the return of the asset.

7.4. In the absence of any of the components of the item sold or, if any of them are not in excellent condition, there will be no refund of the price or postage, and the product will be sent back to the initial shipping address.

We are a family owned and operated business.

8. Intellectual Property

8.1. The Store is a registered website and the Service provided by the website itself is the responsibility of Quinta da Bica.

8.2. The User acknowledges that the Service contains confidential information and is protected by copyright and related rights, industrial property and other applicable legislation.

8.3. The User acknowledges that any content contained in the advertising, highlighting, promotion or mention of any sponsor or advertiser is protected by the laws regarding copyright and related rights, the laws regarding industrial property and other property protection laws, therefore any use of such content may only take place under the express authorization of the respective owners.

8.4. The User undertakes to fully respect the rights referred to in the preceding paragraph, namely refraining from practicing any acts that may violate the law or those rights, such as reproduction, commercialization, transmission or placement available to the public of such content or any other unauthorized acts which have the same content as their object.

We are a family owned and operated business.

9. Service Security Conditions

9.1. The User undertakes to observe all applicable legal provisions, namely, not to practice or encourage the practice of illegal or offensive acts of good customs, such as the indiscriminate sending of unsolicited communications (spamming) in violation of the provisions of the legislation. applicable to the processing of personal data and advertising communications through automatic calling devices, and must also observe the rules for using the Service, under penalty of Quinta da Bica suspending or deactivating the Service under the terms set out in point 12.

9.2. The User expressly acknowledges and accepts that the IP Network constitutes a public electronic communications network susceptible to use by several users, and as such, subject to computer overloads, reason why Quinta da Bica does not guarantee the provision of the Service without interruptions, loss of information or delays.

9.3. Quinta da Bica also does not guarantee the provision of the Service in situations of unpredictable overload of the systems on which it is supported or of force majeure (situations of an extraordinary or unpredictable nature, outside Quinta da Bica and which cannot be controlled by it) .

9.4. In the event of interruption in the provision of the Service due to unforeseeable overload of the systems on which it is supported, Quinta da Bica undertakes to regularize its operation as soon as possible.

We are a family owned and operated business.

10. Suspension and deactivation of the Loja Service

10.1. Regardless of any prior or subsequent communication, Quinta da Bica may, at any time, and in its sole discretion, discontinue the provision of the Service and / or part of the Service to one or all Users.

10.2. Quinta da Bica further reserves the right to suspend or terminate access to the Service immediately, in the following cases:

a) When the User does not observe the conditions of use referred to in point 4 and others referred to in the General Conditions;

b) When Quinta da Bica ceases access to the Store, upon prior notice 15 days prior to the date of termination.

10.3. The suspension or termination of the Service by Quinta da Bica, under the terms of the previous numbers, does not matter the right of the User or third parties to any indemnity or other compensation, and Quinta da Bica cannot be held responsible or in any way encumbered, for any consequence resulting from the suspension, cancellation, cancellation of the Service.

10.4. In the situations described above, Quinta da Bica will inform the User, previously so that he can, if he wishes, to safeguard the contents of his order viewing area within 3 (three) working days from the sending of the e-mail. or making information available on the Service's main page.

We are a family owned and operated business.

11. Communications

11.1. Without prejudice to other forms of communication provided for in these General Conditions, notifications made to the User that relate to the Service, including any changes to these General Conditions, may be made to the User's email address, by SMS or telephone contact. .

11.2. The User agrees to receive any and all communication and / or notification related to the Online Store, to the address, contact phone number and or email address (“email”) indicated in the ordering process.

At any time, you can request the non-receipt of these communications and / or notifications through the Contact Form or through the option of the option "Do not receive the Newsletter" registered in each Newsletter.

We are a family owned and operated business.

12. Technical settings

12.1. Without prejudice to the provisions of the following number, Quinta da Bica may change the Service and / or the technical conditions for providing it, as well as the respective rules of use, and must disclose to the User such changes at least 15 (fifteen) in advance days.

12.2. The version at all times in force of these General Conditions and its annexes is available on the website

We are a family owned and operated business.

13. Communications

13.1. Whenever Quinta da Bica deems it necessary or convenient to optimize the browsing experience and / or improve the connectivity conditions, it can remotely reformulate the network settings.

13.2. Without prejudice to the provisions of the following numbers, and taking into account the innovative nature of the Service and the technological developments to which it may be subject, Quinta da Bica may change its technical configurations whenever it proves convenient to adapt it to eventual technological developments.

13.3. However, Quinta da Bica does not guarantee the User to carry out any upgrades or improvements in the Service.

13.4. Some upgrades or new features of the Service may be available only against payment by the User and / or subscription, by the same, of Specific Conditions of use.

We are a family owned and operated business.

14. Complaints

14.1. The User can submit any contractual conflicts, to the arbitration and mediation mechanisms that are or may be legally constituted, as well as complain to the Consumer Disputes Arbitration District of Coimbra of acts and omissions that violate the legal provisions applicable to the acquisition. of goods.

14.2. The complaint must be submitted within a maximum period of 30 (thirty) days, counting from the knowledge of the facts by the User, being registered in the information systems of the Consumer Disputes Arbitration District of Coimbra, which must decide the complaint and notify the interested party within a maximum period of 30 (thirty) days, counting from the date of its reception.

We are a family owned and operated business.

15. Applicable Law

The Contract is governed by Portuguese law.

Update of these terms ... 05/05/2021

bottom of page